Privacy Policy

Privacy Policy

At Time Assistant we recognise the importance of protecting your privacy, in line with our legal responsibilities. This notice is to advise you how we use any personal information you share with us via our website. This notice also covers use of your personal information when you purchase, or are a recipient of services purchased through ourselves. Your continued use of this site signifies your assent to this Privacy Notice and Policy.

 

 

Who we are

Clyde Resources Ltd is the owner of this website. Full contact details can be found at the end of this policy.

 

 

Personal information we collect

We collect your personal information when you enter your details on forms on our website, when you contact us (in writing, by post, email, or posts and messages via the social media platforms that we support, or by phone). We also collect your personal information when you use (or are a recipient) of our services purchased online via our sign-up form.

 

When you complete a ‘contact us’, ‘free trial’ ‘live chat’ or ‘sign up’ form online.

 

When you contact us via this website, by entering into a live chat or completing a contact us, free trial or sign up form, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email address.

 

In the case of an enquiry on behalf of a company we may collect your company’s name, your position in the company; the company’s address, company’s email address and telephone number.

 

 

How long we keep your personal information

We use your personal information only to send you the information you have requested from our company. Unless your enquiry results in the purchase of a service or product, or you have selected to receive news and promotional marketing which may be of interest to you. Your personal details will be deleted from our systems 12 months after the conclusion of your enquiry.

 

 

Purchases of services or products

When you purchase a service via this website, or through another method with ourselves, we will use the data supplied to fulfil your order. Where this involves the provision of an ongoing service we will hold your details securely for the duration of the agreement.

 

Your personal details will be deleted from our systems 12 months after the conclusion of the service or product purchased.

 

 

Additional personal information rules applying to Mail Box Rental

We are also required by law, under HMRC rules to hold records for mailbox rental customers for a period of 5 years after the termination of rental, to comply with anti-money laundering regulations.

 

 

Why we collect your personal information

We collect your personal information to:

  • provide you with products and services that you may request from
  • check your identity to protect security and prevent fraud, when you use our services
  • improve and develop our services
  • meet our legal obligations

 

 

Storing your bank and payment card details

We don’t physically hold your payment card details, these are held securely by our nominated partners, Sage Pay & Formstack.

 

 

Who we share your personal information with – third parties

Your personal information is only used by ourselves, for the purpose(s) detailed above.

We share your personal information with select third party business partners where it is necessary to do so, for the purpose of providing the product or service you have enquired about, or purchased via this website.

We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:

  • prevention and detection of crime
  • the prevention of fraud against, ourselves or third parties or customers,
  • to prevent money laundering
  • for identity verification
  • for the purpose of legal proceedings

 

Under no circumstances would we sell your personal information to any other third party, for any reason whatsoever.

 

In cases where your personal information has been passed to a third party as part of provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

 

 

How we keep your personal information secure

Clyde Resources Ltd are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

 

 

How we keep your personal information accurate

Clyde Resources Ltd will take every effort to ensure that your personal information is kept accurate and up to date. To help us do this we encourage you to advise of any changes to your information.

 

 

How to access your personal information

Please contact us to obtain and or check the information that we hold on for you. We aim to disclose this to you with 48 hours.

 

 

News, offers and promotional email marketing

Where you have selected to receive news, offers, or promotional email marketing, by ticking the appropriate box on our forms web forms we will use only relevant personal information to contact you.

 

We may communicate with you by email, post, phone, SMS text message and social media posts and messaging where you have provided consent at the time we collect your personal information.

 

 

Updating your preferences

You can change your personal information and marketing preferences at any time by contacting us.

 

If you do not wish to receive information by email from us, please use the unsubscribe feature on any promotional email received, or by contacting us and asking to be unsubscribed.  We will subsequently remove your information from our database, where our legal or regulatory obligations allow us to do so.

 

 

Transferring personal information outside of the UK

Clyde Resources Ltd may need to transfer your personal information to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.

 

 

Data Controller

The data controller responsible for our website is Clyde Resources Ltd.

 

Links to third party websites

Our website, emails and social media pages may contain links to websites operated by third parties. Clyde Resources Ltd do not take responsibility for privacy notices, policies, services offered, or other site content displayed on third party websites.

 

 

Changes to our Privacy Notice and Policy

We review our privacy notice and policy regularly and will display the current version on this webpage. Last updated March 2018.

 

 

Cookies Policy

Please see our Cookies Policy

 

 

How to contact us

If you have any questions regarding the above please feel free to contact us by the below methods:

 

Clyde Resources Ltd
Registered in Scotland – SC353174

VAT number: 947 0947 87

 

Suite 2/3

48 West George Street

Glasgow

G2 1BP

 

Contact email address: help@timeassistant.co.uk
Telephone: 03300881582

 

Last updated: 23rd March 2018