Our agents are real and will answer the questions of your website visitors. We are don’t use bots.
We are always open, meaning we can interact with your website visitors 7 days a week 24 hours a day.
Our live chat agent’s can obtain contact details of your website visitors to make sure that you never miss a lead.
We help in increasing your customer’s confidence by providing instant help in a efficient and timely manner.
We can log the leads / enquiries that we obtain on your CRM system to help save you time.
If you have an existing live chat software. Our agents can use that to assist your visitors.
When you sign up, we ask for you to provide FAQ’s so our agents can easily answer website enquiries.
We can get you set-up and running within 24 hours of sign up.
If you are unsure about the service, why don’t you take a free no obligation trial.
Unlimited chats included in all plans
We offer fully managed, 3rd party, end to end live chat agent support to businesses on their websites so that they can focus on what they can do the best meanwhile we maintain the highest level of online chat support and help in generating more online leads.
We offer you the full functionality during the free trial. The free trial will be ended after 7 days or after 200 successful enquiries / leads whatever comes first.
Adding the live chat to your website is easy to do, however, if you run into any problems, or unsure how to complete this then please get in touch and we will be happy to help.
Yes. During the initial setup, our designers will modify the chat window to match with your website. If you are not satisfied with the design, you can always get in touch with us and we will change it according to your requirement.
We will get the customer’s details and send it over to you. You can then reply to the customer and also notify us on the correct answer and we will add it to our database. If the customer needs an answer urgently and it is deemed critical then our agents will try to contact you on the details provided.
We charge only for qualified leads / enquiries. We qualify each chat on whether they bring any value to your business, if they don’t then you won’t be charged. We will never charge for incomplete chats where we didn’t obtain all the details such as contact method.
All the live chat agents are either based in USA, UAE or at our Head Office in the UK. Our live chat operators are available 24/7 with our Head Office open Monday to Friday 9am to 5pm GMT.
We don’t believe in longterm contracts, that’s why you can simply pay a month in advance and can cancel at any time.
Our business relies on our customers receiving a quick answer. I know longer miss calls, and if I need to tailor the answering service, Time Assistant deals with this in a quick and professional manner.
The team at Time Assistant has proved invaluable to me. My diary is now managed and contacts followed up on a personal level, and my time is much more effective in building my business. I now couldn’t manage without them.
Time Assistant has always been professional and efficient with any requests I have given them. Any project has been completed on-time with better than expected results. I would highly recommend them to other small business owners.
If you don’t have an admin assistant, you are one! I learned this the hard way; juggling a hectic diary and handling calls while trying to grow a successful business is hard work. Now, I can focus on the bits of my business that I’m really good at.