Our telephone answering service is UK based and all our agents have excellent written & communication skills
We provide you with a free telephone number. You can choose from near enough all area codes or national numbers.
We are not a call center, we work in small groups to provide a personal service to your callers and build rapport with them.
We don’t charge for any calls under 20 seconds such as wrong numbers or sales calls
Stay concentrated in the task in hand and don’t get distracted by the phone, or those annoying sales calls.
We can help answer your calls throughout the working day meaning you don’t need to worry about missing that important call.
Time Assistant don’t tie you into any long term contracts, meaning you can cancel at anytime
At Time Assistant we try to keep costs to a minimum that’s why we won’t charge any set-up or termination costs, plus you get a free number
The best way to see how we can help you is to take a free trial which lasts 1 week or 20 calls whatever comes first
A small team of staff will answer your calls in your company name and pass a message onto you
Outsource your appointment and ticket bookings to our team who can help with your customer’s enquiries
We can provide a wide range of first line technical support for your customers to suit your business needs
Our receptionists based remotely can answer the call, and transfer the call through to relevant individual
Unanswered calls mean lost business. Set-up an overflow to our receptionists who can handle your calls
Sit back and enjoy your holiday, let us answer your calls and email you the messages
We can provide a comprehensive call answering service for you business, to see a comprehensive list of the types of call we can handle please click here.
Our Call Answering Pricing is simple for businesses all sizes.
The number that we provide you with, can either be advertised as your own business number, or if you have a number at the moment then you can divert the calls to the number we provide you. Click here to find out how to divert.
As standard we pass messages free of charge by email. Alternatively you can receive messages by text charged 10p each, or for calls to be transferred through to you we would charge 10p per minute to landlines and 24p per minute to mobiles.
You will not be charged for any calls under 20 seconds, this should reduce those unwanted sales calls. However, if we have passed a message that is sales call, just let us know and we will get a refund sorted.
There are no long-term commitments. You have full control over simple month-to-month billing. Upgrade, downgrade or cancel whenever you like.
We normally take the callers name, who they are wishing to speak to, a telephone number, company name, and a brief message. If you need more information taken, then we suggest you go onto our pay per minute plan. We would recommend contacting us to discuss your requirements further.
This is certainly something we can assist with, we can take orders, payments, log into your systems and make bookings etc. The cost for this is simply £1 per call with any calls lasting over 2 minutes in time charged at 33p per minute thereafter + VAT. On the sign-up form, please provide us with the information you want us to undertake on the any “other information field”.
Your calls will be answered Monday to Friday 09.00 to 17.00 excluding any bank holidays. Out with these hours we can set-up a voicemail on your line. Any message received will be passed onto you, this will cost only £10 per month for unlimited voicemails! We can arrange for a professional voicemail to be recorded for your company for a one off charge of £40. Alternatively you can record your own voicemail greeting in mp3 format and send it to us.
We can provide you with virtually any area code or national number. Additional charges may apply for 0207, 0208 & 0800 numbers. Why not contact us to find out what is the best number for you.
Your calls will be answered in your company name, by a small team of 4 staff allocated to your business. Allowing your clients to build a rapport with the same friendly voices each time they call. If required we can also follow your script.
You will be invoiced monthly in advance, with any additional call charges being invoiced in arrears. The invoice will be sent by email with the payment being taken from your registered card 3 days after the invoice date.
Our free trial lasts for 7 days or for 20 calls whatever comes first. During this time we will be able to judge your usage and at the end of the period suggest the best tariff for you to go on. However you are free to choose whatever tariff you wish.
We offer a bespoke service that works around your business and requirements. While we answer all calls in a professional and timely manner, we understand that answering calls for a young web design business differs to how we would answer calls for a funeral home.
We will allocate you a small team of staff that will answer your calls and get to know your business. This not only provides continuity for your callers but also a more personalised and professional approach for your business. All of our staff are fully trained, based in the UK.
If we haven’t listed what you are looking for don’t panic! We can offer more than just the call packages and types of calls listed on these pages. Please contact us and tell us your requirements! We can then tailor a service to fit your exact needs.
Our business relies on our customers receiving a quick answer. I know longer miss calls, and if I need to tailor the answering service, Time Assistant deals with this in a quick and professional manner.
The team at Time Assistant has proved invaluable to me. My diary is now managed and contacts followed up on a personal level, and my time is much more effective in building my business. I now couldn’t manage without them.
Time Assistant has always been professional and efficient with any requests I have given them. Any project has been completed on-time with better than expected results. I would highly recommend them to other small business owners.
If you don’t have an admin assistant, you are one! I learned this the hard way; juggling a hectic diary and handling calls while trying to grow a successful business is hard work. Now, I can focus on the bits of my business that I’m really good at.