f. Asked Questions

Can you tell more about Time Assistant?
The aim of Time Assistant was to help small businesses save time. Rather than carrying out timely, routine tasks such as administration, answering calls, and bookkeeping, we wanted to create a company that you could outsource your tasks to. Our aim is to put the customer first and focus on providing a service that exceeded their expectations, however whilst at the same time offering value for money.
When are you open?
We are open 24 hours a day, 7 days a week, 365 days a year to offer a complete call handling solution. Our main office hours are Monday to Friday 09:00 to 17:00.
How long does it take to start your services?
Normally it can take a few days. However if you need help quicker, then contact one of our agents and we will be happy to try and accommodate you.
How does the service work?

If you choose to have your own PA then we issue you with a team of 3 staff and set you up on a project management system called Basecamp. You will then delegate your PA tasks which will be carried out in a professional manner saving you time.

If choose Call Assistant We will issue you with a telephone number, you can then divert your company calls to this number, or additionally you can get your customers to contact directly to the number we provided you with. When a call comes through your number pops up on our screen., we will then answer your call in your Business Name, and will follow your script. e.g. Transferring the call through to you. Or saying you are currently in a meeting and we will take a message then email you across.

If you choose Financial Assistant we set you up on Xero, where we can carryout your bookkeeping, VAT returns and payroll. Contact us to find out more.

Choosing a design Assistant, we will contact you to see exactly the service that you require and then tailor a quotation for your consideration.

Will my customers know they are not speaking directly with our company?
 No. Under no circumstances will our operatives tell your customers. We will always make out that we are one of your employees / or PA
Can you answer my calls in a specific way?
Yes, as we use state of the art technology. When anyone calls your number it will flash up on our screen, our staff will then have your script in front of them, enabling them to answer your calls in the correct manner.
Do I have a designated PA and will they be answering all my calls?
We cannot guarantee that it will be the same person, however it is something that we try to achieve. We believe our staff getting to know your customers and suppliers will be beneficial, as it creates continuity. However, to cover holidays, lunch etc we will designate you a team of three personal assistants
How do I receive my messages?
Messages can be passed on by your PA immediately, or at certain times of the day either by email, SMS or telephone.
Do you pass messages for all calls that are taken?
Yes, to avoid any confusion we leave you to screen your calls. However you can specify which calls – if any – should be passed to you, e.g. most companies don’t require general sales calls passed to them
How can I transfer my telephone / mobile through to you?
Please click here to find out how to divert calls.
What type of telephone number will I receive?
You can specify the dialing code of the number that you wish. We provide all regional numbers such as 0208, 0121, 0141 etc….  Or alternatively we can issue you with a national number such as 0845, or 0800. Some numbers may result in additional charges.
Do you offer email and online live chat response?
Yes, this is a service that we do offer; please contact us.
Will I be tied into a contract?
We don’t believe in contracts and we know you’ll love us so much we don’t have to worry about you leaving us! All of our services are provided on a rolling contract which means you can cancel at any time with no more than a 30 day notice period.
How do I pay for the service?

We ask that you register a credit/debit card with us. We will invoice you monthly, billing your fee in advance and any additional charges you may have occurred in arrears the following month. We will then take payment from your registered card 3 days later. If we are unable to take payment within 7 days of the invoice being issued we have the right to cancel the service and can charge you a connection charge fee of £30. Please refer to our Terms & conditions for further details.

The reason for taking your credit card details is allow us to take payment in a timely manner, saving us chasing payment and as a result we are able to pass on the cost savings to our customers.