How to divert your phone?

When you join Call Assistant we provide you with a telephone number, you can choose between a national or local number. You can either get your customers to call you on the number we issue you with, or alternatively you can keep your current number and divert it to us.

How to divert your number?

If you’ve never used a divert service on your line you will need to contact your current provider to set up the divert facility. Contact your service provider (for example BT) and request to have divert facility added to your line. It only takes a couple of hours to set-up and the cost for this new facility is around £5 per quarter.

Once you have the divert facility set up you’ll be able to choose from the following:

1. Divert your phones when your line is engaged.
2. Divert your calls when you’re unable to answer, normally after 15 seconds.
3. Divert all calls so they come straight into us and don’t ring out at all on your lines

How to divert your calls if you are a BT Customer:

To Divert All Calls

Press *21* and enter the DDI number that we will provide you with, then press # to complete the action. In summary:

  • *21* telephone number #
  • *#21# to check if the diversion has been set-up
  • #21# to cancel the diversion
To Divert Calls Unanswered Within 15 Seconds

Press *61* and enter the DDI number that we will provide you with, then press # to complete the action. In summary:

  • *61* telephone number #
  • *#61# to check if the diversion has been set-up
  • #61# to cancel the diversion

Please note that callers will hear an announcement from BT advising them that their call is being diverted. This announcement can be removed. Just call BT and ask them.

To Divert All Calls

Press *67* and enter the DDI number that we will provide you with, then press # to complete the action. In summary:

  • *67* telephone number #
  • *#67# to check if the diversion has been set-up
  • #67# to cancel the diversion
The Cost for Diverting Your Calls

Calls diverted from your lines will be charged at the normal rate and will appear on your usual phone bill.

How to divert your calls if you are a Virgin Media Customer:

If you are a Telewest or Virgin Media customer please contact them to find the exact details on call diverting

  • Press *70 number # To Divert All Calls
  • Press *76 number # To Divert Calls When Your Phones Line Is Busy
  • Press *71 number #

How to divert your calls on your mobile phone:

To Divert All Calls

All your incoming calls will be forwarded, doesn't matter if your phone is switched on or not.

Forwarding: ** 21 * destination number # Send/Call
Activate: * 21 # Send/Call
Deactivate: # 21 # Send/Call
Delete: # # 21 # Send/Call
Check Status: * # 21 # Send/Call
Divert if no Reply

All the incoming calls will be forwarded if not taken within a defined time.

Forwarding: ** 61 * destination number # Send/Call
Activate: * 61 # Send/Call
Deactivate: # 61 # Send/Call
Delete: # # 61 # Send/Call
Check Status: * # 61 # Send/Call
Divert if Unavailable

All the incoming calls will be forwarded if the phone is switched off or out of network coverage.

Forwarding: ** 62 * destination number # Send/Call
Activate: * 62 # Send/Call
Deactivate: # 62 # Send/Call
Delete: # # 62 # Send/Call
Check Status: * # 62 # Send/Call
Divert if Busy

All the incoming calls will be forwarded if another call is in progress.

Forwarding: ** 67 * destination number # Send/Call
Activate: * 62 # Send/Call
Deactivate: #67 # Send/Call
Delete: # # 67 # Send/Call
Check Status: * # 67 # Send/Call